Viber for Your
Customer Communication

MessengerPeople enables you to communicate professionally, efficiently and in compliance with data protection regulations via the official Viber Business Messaging Interface (API).

Viber Messenger is perfectly suited for easy and fast customer communication – especially in Eastern European markets, Russia and parts of Africa.

In addition, Viber Messenger offers companies and institutions the possibility to send newsletters to subscribers . A clear advantage of Viber is that the respective channel can be found and subscribed to easily via user search.

Official
Viber Business Messenger Partner

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Why Customer Communication via Viber Messenger?

Reach & Popularity

Reach & Popularity

Viber has over 1 billion users worldwide and is very popular in Eastern Europe and Russia.

No Waiting Queue

No Waiting Queue

Communicate with your customers synchronously (in real-time) and asynchronously (time-delayed).

Subscriptions & Promotions

Subscriptions & Promotions

Send news, updates or promotional content via newsletters to your customers & fans.

Security

Security

Guaranteed end-to-end encryption and GDPR-compliant communication.

Automation

Automation

Increase the efficiency & quality of your customer communication through automation and chatbots.

Multimedia

Multimedia

Help your customers faster and more interactively with pictures, videos, audio or documents.

Consulting & Customer Service

Offer your customers a better customer experience and increase customer satisfaction.

Consulting & Sale

Advise your customers and communicate product information to trigger a sale.

Questions about Invoices

Your customers can conveniently clarify queries about invoices with you via chat.

Individual Problems

Be fast & easily available for your Viber users for individual questions and problems.

Complaints

Simplify the processing of returns and reduce the number of returns.

Questions about Usage

Answer your customers’ questions about the usage of your services or products quickly and directly.

Modification of Personal Data

Your customers can easily update their personal data via chat.

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Chatbots & Automation

Use automatic answers or chatbots to answer your customers’ questions in a resource-saving way.

Prequalification of Enquiries

In first level support, chatbots help you collect customer data, such as name, request and customer number.

Service

Advise your customers at any time using chat and increase customer satisfaction through simple automation.

Sales

Sell products and services automatically or schedule appointments around the clock to increase your sales.

FAQ

Channel recurring requests and answer them automatically to reduce the workload on your support staff.

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Your MessengerPeople Solution for Viber

With our solution you manage your customer communication via Viber and other messenger apps professionally, efficiently and in compliance with data protection regulations.

Newsletter

Like other institutions, associations, media & companies, send newsletters, information or deals directly to the lock screen of your subscribers.

Intuitive Ticket System

Use a modern ticket system with easy ticket allocation via drag & drop or autorouting.

Multiagent

Your employees work in defined roles and efficiently together in a team.

Predefined Answers

Increase your efficiency and responsiveness with predefined answers.

Chatbot Builder

Create chatbots that support your customer communication without any programming knowledge.

A look inside the tool

Let me show you the Messenger Communication Platform

Schedule an appointment for an individual live demo with your Messenger expert .
Your personal contact will walk you through the platform step-by-step , discuss comparable use cases and take time to answer all your individual questions .

Schedule a Live Demo