Starter
starting at
€199
per month
- 50 Conversations incl.
- 1 User incl.
- 10 Widgets incl.
- All messaging apps plus webchat
- Chat inbox
- Newsletter tool
- Chatbot builder
- Chatbot templates
- Targeting
- Analytics
- Roles & permissions management
- no green tick on WhatsApp
- API
- 24/7 tech support + help center
- → more details on pricing
most popular
Professional
starting at
€399
per month
- 1.000 Conversations incl.
- 5 User incl.
- 100 Widgets incl.
- All messaging apps plus webchat
- Chat inbox
- Newsletter tool
- Chatbot builder
- Chatbot templates
- Targeting
- Analytics
- Roles & permissions management
-
including
green tick on WhatsApp
- API
- 24/7 tech support + help center
- → more details on pricing
most popular
Business
starting at
€699
per month
- 5.000 Conversations incl.
- 10 User incl.
- 1.000 Widgets incl.
- All messaging apps plus webchat
- Chat inbox
- Newsletter tool
- Chatbot builder
- Chatbot templates
- Targeting
- Analytics
- Roles & permissions management
-
including
green tick on WhatsApp
- API
- 24/7 tech support + help center
- → more details on pricing
Enterprise
Ideal for large enterprises with a high volume of interaction and specific requirements
| Starter | Professional | Business |
|---|---|---|
| Channels | ||
|
WhatsApp
Facebook Messenger Apple Business Chat Telegram Viber Notify Webchat |
WhatsApp
Facebook Messenger Apple Business Chat Telegram Viber Notify Webchat |
WhatsApp
Facebook Messenger Apple Business Chat Telegram Viber Notify Webchat |
| Features | ||
|
50 conversations incl.
1 user incl. 10 widgets incl. 1 project incl. Chat inbox Newsletter tool Chatbot builder Analytics no green tick on WhatsApp |
1.000 conversations incl.
5 user incl. 100 widgets incl. 1 project incl. Chat inbox Newsletter tool Chatbot builder Analytics
including
green tick on WhatsApp
|
5.000 conversations incl.
10 user incl. 1.000 widgets incl. 1 project incl. Chat inbox Newsletter tool Chatbot builder Analytics
i
ncluding
green tick on WhatsApp
|
| Further costs and additional offers | ||
|
|
|
| Automation | ||
|
Automatic replies
Chatbot builder included 3 chatbot templates |
Automatic replies
Chatbot builder included unlimited chatbot templates |
Automatic replies
Chatbot builder included unlimited chatbot templates |
| Integrations | ||
|
API
Shopify Shopware External CRM, HR and marketing applications via API |
API
Shopify Shopware External CRM, HR and marketing applications via API |
API
Shopify Shopware External CRM, HR and marketing applications via API |
| Collaboration | ||
|
Roles & permissions management
User attributes Targeting Auto-routing Chat notes |
Roles & permissions management
User attributes Targeting Auto-routing Chat notes |
Roles & permissions management
User attributes Targeting Auto-routing Chat notes |
| Service | ||
|
24/7 tech support + help center
SLA uptime of 99.00% Contract period / notice period: 3 months |
24/7 tech support + help center
SLA uptime of 99.00% Contract period / notice period: 3 months |
24/7 tech support + help center
SLA uptime of 99.00% Contract period / notice period: 3 months |
FAQ
- Facebook Messenger (Meta)
- Apple Messages for Business
- Telegram
- Viber
- Notify
- Webchat
Yes, we are an official partner of Meta, WhatsApp and Apple.
As soon as a company contacts a customer, a 24-hour window opens in which the company can send as many messages as it wants. If the 24 hours are over, another conversation is opened and charged.
A certain number of conversations per month is included free of charge in each plan. These conversations apply to all messenger channels.
Depending on the plan, a certain number of conversations is included.
WhatsApp charges a fee per conversation, which we pass on without surcharge. 1,000 WhatsApp conversations per month are free in each of our packages. The costs for additional WhatsApp conversations vary per country and can be checked at Meta .
Yes, newsletters are included in all packages.
We have developed a dedicated tool “Campaigns” that will help you create and send your newsletters.
Projects are used to separate areas of business across teams or interests.
Having multiple projects is useful for companies that have, for instance, multiple brands, independent entities, or content in different languages.
A user is defined as an individual person using the Engage platform.
There are different user roles (Administrator, Dispatcher, Agent, Editor), each of which has defined views, functions and accesses.
You can use widgets to let your customers sign up for a chat or newsletter with their preferred messaging app.
Our integrated editor allows you to create custom widgets and embed them on your website via an auto-generated HTML code snippet.
Yes, Sinch Engage is intuitive and extremely easy to use.
To get an idea, just take a look at the reviews from some of our current customers .
No, all packages include our intuitive and fully functional drag-and-drop chatbot builder!
Our Sinch Engage software is ready to use out of the box.
Setup is quick and onboarding usually takes no more than 30 minutes.
Our competent onboarding teams will guide you personally and without time pressure through Sinch Engage. They will address your specific use case and answer any further questions you may have.
We do not differentiate between different types of users, so you will need seats for operators who do not use customer chat.
You can upgrade to a larger plan at any time. Feel free to ask our Customer Success Team!
Otherwise, you will be charged for the additional conversations based on your current plan.
You can upgrade to a larger plan at any time. Feel free to ask our Customer Success Team!
Otherwise, you will be charged for the additional users based on your current plan.
All customers have access to the help center and 24/7 technical support via support tickets.
If you would like additional personal guidance and support via phone, email and chat from an expert in our Customer Success Team, you can book this as an additional service at any time.
You have further questions?
Schedule an appointment today for an individual live demo with one of our messaging experts .
Your personal consultant will guide you through the platform, step-by-step, show you comparable use cases and will dedicate their time to answering all your questions .
