WhatsApp Business Solution for your customer communication

Communicate with your customers via the world’s most used messaging app – WhatsApp. MessengerPeople enables you as a WhatsApp Business Solution Provider the professional, efficient and privacy-compliant communication via the official WhatsApp interface (API).

Be there where your customers are and use the extensive possibilities of WhatsApp for your business success!

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WhatsApp Business Solution Provider

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Why Offer Customer Communication via WhatsApp?

Most-Used Messaging App

Most-Used Messaging App

Over 2 billion WhatsApp users worldwide.

Security

Security

Guaranteed end-to-end encryption and GDPR-compliant communication.

Official Business Account

Official Business Account

Official, verified Business Account.

Automation

Automation

Increase the efficiency & quality of your customer service with simple automation and chatbots.

No Waiting Time

No Waiting Time

Communicate with your customers synchronously and asynchronously.

Multimedia

Multimedia

Resolve customer inquiries faster and more interactively with images, videos, audio, or documents.

Customer consulting - fast & efficient

Advise your customers individually and free of charge within 24 hours.

Consulting

Advise your customers and provide product information directly via chat.

Billing inquiries

Your customers can contact you conveniently via WhatsApp regarding billing questions.

Individual problems

Be available for your customers via WhatsApp for individual questions and problems.

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"On WhatsApp, with a good customer experience, we can
build a positive and sustainable relationship."

Daniel Benz

CEO Asphaltgold

Customer service - personal & direct

Offer your customers a better customer experience and increase satisfaction.

Reclamation

Simplify the processing of returns and reduce the number of reshipments.

Usage questions

Answer your customers’ questions about the usage of your services or products quickly & directly.

Change of personal data

Your customers can easily notify you of changes to their personal data via WhatsApp.

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"Our WhatsApp service helps us reduce returns and thus save costs."

Iris Schulz

Specialist Wholesale / Sales platform Hessnatur

Chatbots & Automations

Use automated responses or chatbots to answer your customers’ questions in a resource-efficient way.

Pre-qualification of requests

In first-level support, chatbots help you collect customer data, such as name, request, and customer number.

FAQ

Channel recurring requests and answer them completely automatically to relieve your support.

Service & Sales

Advise & inform using chatbots and increase your sales and customer satisfaction through simple automation.

Lead generation

Use interactive dialogs, quizzes or marketing campaigns to collect valuable data from potential customers.

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"We receive about 3,800 inquiries from customers,
of which we answer about 3,000 automatically."

Albert Rösch

Head of Service Consulting at BMW AG Munich

Notifications & Alerts

Use WhatsApp messages to send your customers important information or changes directly to their lock screen in real time.

Subscriptions & Promotions

Send news, offers, product announcements or other promotional content as push messages directly to your customers & fans.

Verifications

Login confirmations or two-factor authentication directly via WhatsApp.

Alerts

Inform your customers, for example, about the status of the delivery or changes in flight times.

Dates & Reminders

Schedule appointments or remind your customers about appointments or open invoices.

Confirmations

Send booking or payment confirmations to your customers directly in WhatsApp.

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"We were looking for the simplest and quickest way to inform our customers in the event of a malfunction and to increase customer satisfaction.
Looking back, our expectations were exceeded."

Björn Stroiczek

Hafas Information Manager DB Regio NRW

Your MessengerPeople Solution for WhatsApp

With the Messenger Communication Platform you can manage your WhatsApp customer communication professionally, efficiently, and in full compliance with data protection regulations. As a verified WhatsApp Business Solution Provider, we handle your complete technical integration with the WhatsApp Business API.

Intuitive Ticket System

Modern ticket system with simple ticket assignment per Drag & Drop or Autorouting.

Multi-Agent

Your support employees work in defined roles as well as efficiently together as a team.

Chatblocks

Become more efficient with pre-defined answers.

Chatbot Builder

Create Chatbots to support your customer service – without any programming background knowledge.

Unified Messenger Solution

Offer customer service over a variety of messaging apps simultaneously (WhatsApp, Apple Business Chat, Facebook Messenger, Telegram, Viber) and manage customer messages centrally on our platform.

More Information About Our Solution

Our Messenger Communication Platform – award-winning software!

Free webinars dedicated to the WhatsApp Business API

Learn how to successfully use WhatsApp for your customer communication. Our experts also guide you step-by-step through the platform, provide strategic tips & tricks and show best practices from various industries.

Webinar Overview

WhatsApp Business for Companies: Everything you need to know!

With the WhatsApp Business API, WhatsApp offers medium and large companies an option for scalable and professional customer communication that can be implemented in a customer-centric and privacy-compliant manner.

Details

Privacy & WhatsApp: Is that possible?

Yes, that’s possible. But customer communication via Messaging apps must be GDPR-compliant.

Find out exactly what this means in an interview with RA Dr. Carsten Ulbricht.

Chatbots: What is a WhatsApp Bot, actually?

Chatbots are already widespread for Facebook Messenger, but a virtual assistant can also be implemented in WhatsApp – and quite simply without any programming knowledge.

Everything you need to know about WhatsApp bots