Telegram Messenger for Your Customer Communication

Telegram Messenger is used by over 400 million users worldwide and is suitable for customer communication along the entire customer journey.

Additionally, it offers companies and institutions the possibility to send newsletters to subscribers . A clear advantage of Telegram is that the corporate channel can be easily found and subscribed to by users via the Search option.

The Messenger Communication Platform of MessengerPeople offers the optimal solution for your customer communication via Telegram Messenger.

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Telegram Messenger Partner

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Why Customer Communication via Telegram?

Subscriptions & Promotions

Subscriptions & Promotions

Send news, updates or promotional content via newsletters to your customers & fans.

Traffic

Traffic

Benefit from above average click rates on the content in your messages.

No Waiting Queue

No Waiting Queue

Communicate with your customers synchronously (in real-time) and asynchronously (time-delayed).

Security

Security

Telegram positions itself as a very secure messenger and offers two forms of encryption.

Automation

Automation

Increase the efficiency & quality of your customer communication through automation and chatbots.

Multimedia

Multimedia

Help your customers faster and more interactively with pictures, videos, audio or documents.

Features of Telegram Messenger

Newsletter

Newsletters and promotional content, such as offers or product launches, can be sent directly to the lock screen of your customers and products can be purchased by the customer within the chat itself.

Direct Contact with Customers

Be available for your customers where they are every day and answer inquiries directly in the Viber Messenger.

API Alert

Send updates, such as track closures and other update and incident information directly from your system as alerts to the lock screen of your users.

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Consulting & Customer Service

Consulting

Offer your customers, support and communicate product information directly via chat.

Complaints

Simplify the processing of customer returns and reduce the number of returns.

Invoice Enquiries

Your customers can easily contact you via Telegram Messenger for invoice related questions.

Questions about Usage

Answer your customers’ questions about the usage of your services or products quickly and directly.

Modification of Personal Data

Your customers can easily update their personal data via Messenger.

Individual Problems

Be available for your customers for answering questions and solving their individual problems.

"We receive almost consistently positive feedback every day - up to 1,000 messages. The users feel well informed and can better assess the situation for themselves with the information they receive."

Nils Kinkel

Editor at NDR Info Radio and project manager of the Messaging Info Service (German radio & news station)

Chatbots & Automation

Use automatic answers or chatbots to answer your customers’ questions in a resource-saving way.

Prequalification of Enquiries

In first level support, chatbots help you collect customer data, such as name, request and customer number.

FAQ

Channel recurring requests and answer them automatically to reduce the workload on your support staff.

Service & Sales

Consult & inform via chatbots and increase your sales and customer satisfaction through simple automation.

Lead Generation

With interactive dialogues, quizzes or marketing campaigns you collect valuable data of future customers.

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"We are even recording noticeable increases in sales, as we can now use the Chatbot to introduce our customers to the right product in the shop in a targeted manner and can personally inform them about special and discount offers."

Thomas Zeitz

Managing Director TONEART

Your MessengerPeople Solution for Telegram Messenger

With the Messenger Communication Platform you can manage your customer communication via Telegram Messenger and other messenger apps professionally, efficiently and in compliance with data protection regulations.

Newsletter Distribution

Like other institutions, associations, media & companies, send newsletters, information or deals directly to the lock screen of your subscribers.

Targeting & Scheduled Distribution

Use stored user characteristics and selectable categories to send relevant news to specific target groups at defined times and thus increase your conversions.

Intuitive Ticket System

Use a modern ticket system with easy-to-use ticket allocation via drag & drop or autorouting.

Multiagent

Your employees work in defined roles and efficiently together in a team.

Chatbot Builder

Create chatbots that support your customer communication without any programming knowledge.

A look inside the tool