Starter

starting at
€199
per month

  • All messaging apps plus webchat
  • Chat inbox
  • Newsletter tool
  • Chatbot builder
  • Chatbot templates
  • Targeting
  • Analytics
  • Roles & permissions management
  • no green tick on WhatsApp
  • API
  • 24/7 tech support + help center
  • → more details on pricing
most popular

Professional

starting at
€399
per month

  • All messaging apps plus webchat
  • Chat inbox
  • Newsletter tool
  • Chatbot builder
  • Chatbot templates
  • Targeting
  • Analytics
  • Roles & permissions management
  • including green tick on WhatsApp
  • API
  • 24/7 tech support + help center
  • → more details on pricing
most popular

Business

starting at
€699
per month

  • All messaging apps plus webchat
  • Chat inbox
  • Newsletter tool
  • Chatbot builder
  • Chatbot templates
  • Targeting
  • Analytics
  • Roles & permissions management
  • including green tick on WhatsApp
  • API
  • 24/7 tech support + help center
  • → more details on pricing

Enterprise

Ideal for large enterprises with a high volume of interaction and specific requirements

Starter Professional Business
Channels
WhatsApp
Instagram
Facebook Messenger
Apple Business Chat
Telegram
Viber
Notify
Webchat
WhatsApp
Instagram
Facebook Messenger
Apple Business Chat
Telegram
Viber
Notify
Webchat
WhatsApp
Instagram
Facebook Messenger
Apple Business Chat
Telegram
Viber
Notify
Webchat
Features
50 conversations incl.

1 user incl.

10 widgets incl.

1 project incl.

Chat inbox

Newsletter tool

Chatbot builder

Analytics

no green tick on WhatsApp

1.000 conversations incl.

5 user incl.

100 widgets incl.

1 project incl.

Chat inbox

Newsletter tool

Chatbot builder

Analytics

including green tick on WhatsApp

5.000 conversations incl.

10 user incl.

1.000 widgets incl.

1 project incl.

Chat inbox

Newsletter tool

Chatbot builder

Analytics

i ncluding green tick on WhatsApp

Further costs and additional offers
  • Setup & personal onboarding
    €99
  • Price per additional conversation*
    €0.20
  • Price per additional user
    €79 per month
  • Price per additional project
    not available in this plan
  • Can be booked additionally:
    Customer Success Team
    (Personal guidance & support by phone, email, chat)
    €199 per month
  • Setup & personal onboarding
    €99
  • Price per additional conversation*
    €0.07
  • Price per additional user
    €59 per month
  • Price per additional project
    €99 per month
  • Can be booked additionally:
    Customer Success Team
    (Personal guidance & support by phone, email, chat)
    €99 per month
  • Setup & personal onboarding
    included
  • Price per additional conversation*
    €0.03
  • Price per additional user
    €39 per month
  • Price per additional project
    €99 per month
  • Can be booked additionally:
    Customer Success Team
    (Personal guidance & support by phone, email, chat)
    €49 per month
Automation
Automatic replies

Chatbot builder included

3 chatbot templates

Automatic replies

Chatbot builder included

unlimited chatbot templates

Automatic replies

Chatbot builder included

unlimited chatbot templates

Integrations
API

Shopify

Shopware

External CRM, HR and marketing applications via API

API

Shopify

Shopware

External CRM, HR and marketing applications via API

API

Shopify

Shopware

External CRM, HR and marketing applications via API

Collaboration
Roles & permissions management

User attributes

Targeting

Auto-routing

Chat notes

Roles & permissions management

User attributes

Targeting

Auto-routing

Chat notes

Roles & permissions management

User attributes

Targeting

Auto-routing

Chat notes

Service
24/7 tech support + help center

SLA uptime of 99.00%

Contract period / notice period: 3 months

24/7 tech support + help center

SLA uptime of 99.00%

Contract period / notice period: 3 months

24/7 tech support + help center

SLA uptime of 99.00%

Contract period / notice period: 3 months

FAQ

  • WhatsApp
  • Instagram
  • Facebook Messenger (Meta)
  • Apple Messages for Business
  • Telegram
  • Viber
  • Notify
  • Webchat

Yes, we are an official partner of Meta, WhatsApp and Apple.

As soon as a company contacts a customer, a 24-hour window opens in which the company can send as many messages as it wants. If the 24 hours are over, another conversation is opened and charged.

A certain number of conversations per month is included free of charge in each plan. These conversations apply to all messenger channels.

Depending on the plan, a certain number of conversations is included.

WhatsApp charges a fee per conversation, which we pass on without surcharge. 1,000 WhatsApp conversations per month are free in each of our packages. The costs for additional WhatsApp conversations vary per country and can be checked at Meta .

Yes, newsletters are included in all packages.

We have developed a dedicated tool “Campaigns” that will help you create and send your newsletters.

Projects are used to separate areas of business across teams or interests.

Having multiple projects is useful for companies that have, for instance, multiple brands, independent entities, or content in different languages.

A user is defined as an individual person using the Engage platform.

There are different user roles (Administrator, Dispatcher, Agent, Editor), each of which has defined views, functions and accesses.

You can use widgets to let your customers sign up for a chat or newsletter with their preferred messaging app.

Our integrated editor allows you to create custom widgets and embed them on your website via an auto-generated HTML code snippet.

Yes, Sinch Engage is intuitive and extremely easy to use.

To get an idea, just take a look at the reviews from some of our current customers .

No, all packages include our intuitive and fully functional drag-and-drop chatbot builder!

Our Sinch Engage software is ready to use out of the box.

Setup is quick and onboarding usually takes no more than 30 minutes.

Our competent onboarding teams will guide you personally and without time pressure through Sinch Engage. They will address your specific use case and answer any further questions you may have.

We do not differentiate between different types of users, so you will need seats for operators who do not use customer chat.

You can upgrade to a larger plan at any time. Feel free to ask our Customer Success Team!

Otherwise, you will be charged for the additional conversations based on your current plan.

You can upgrade to a larger plan at any time. Feel free to ask our Customer Success Team!

Otherwise, you will be charged for the additional users based on your current plan.

All customers have access to the help center and 24/7 technical support via support tickets.

If you would like additional personal guidance and support via phone, email and chat from an expert in our Customer Success Team, you can book this as an additional service at any time.

You have further questions?

Schedule an appointment today for an individual live demo with one of our messaging experts .

Your personal consultant will guide you through the platform, step-by-step, show you comparable use cases and will dedicate their time to answering all your questions .